AI phone system for Auto body and collision repair shops
AI phone system for auto body and collision repair
Handle tow-in arrivals, insurance estimate calls, deductible questions, rental car coordination, and DRP carrier routing while estimators are walking around damaged vehicles with a flashlight.
Meet Your Body Shop AI Employee
PhoneMachine answers calls for auto body & collision repair, qualifies the request, captures the details, routes urgent work, and gives your team the clean next step.
What it handles for body shop:
Tow-in / accident callCapture vehicle, location, drivable status, injury status, and tow coordination.
Insurance estimate bookingCapture carrier, claim number, adjuster info, and estimate appointment.
Deductible / payment questionUse approved language without committing to final out-of-pocket numbers.
DRP carrier routingRecognize Direct Repair Program carriers (Geico, USAA, State Farm) and route accordingly.
Rental car coordinationEnterprise/Hertz pickup arrangements, rental coverage verification, and timing.
Supplement / repair statusUse approved job notes or create a callback task for status updates.
Why body shop teams choose PhoneMachine
Body shops live and die by insurance work. The shop that picks up the tow-in call, knows the DRP carrier language, and books the estimate fastest captures the customer for the full repair cycle.
Capture
Tow-in coin flip
Driver just totaled the front end on the highway. Calls three body shops from the side of the road. The one that picks up gets the tow and the whole repair.
Route
Estimator-with-flashlight miss
Estimator is in the lot walking around a damaged Camry with a flashlight. Three insurance calls come in. He cannot stop. The AI captures all three with carrier and claim number.
Follow up
Supplement phone tag
Adjuster calls about a supplement approval while the estimator is at lunch. The AI captures claim, supplement number, and adjuster callback — no more three-day delay on a $2,000 supplement.
Automate
Rental coordination drop
Customer's rental coverage runs out tomorrow and nobody told them the part is delayed. The AI captures the status concern and routes it to the production manager before the customer escalates.
How it works
Answer, understand, route, follow up.
Body Shop caller reaches you
Use a PhoneMachine number or forward the line customers already call.
AI handles the front desk work
It follows your body shop scripts, FAQs, escalation rules, and caller history.
The conversation becomes structured data
Transcript, summary, tags, urgency, contact updates, and next action are saved.
Your team gets a clean handoff
Call back, text, assign a task, route urgent work, or launch approved follow-up.
Body Shop call handling, built in
Every vertical page keeps the current PhoneMachine system, with the scripts, boundaries, and intake fields changed for auto body & collision repair.
Voice
Voice
Answers body shop calls 24/7 and captures intent.
Text / SMS
Text / SMS
Sends links, reminders, confirmations, and follow-up replies with consent controls.
Outbound
Outbound
Runs approved callback and follow-up scripts without inventing promises.
Knowledge
Knowledge
Uses approved body shop FAQs, policies, fields, and never-say rules.
Team handoff
Team handoff
Moves the conversation into your shared inbox with context and next steps.
Live call example
Hear the AI handle a body shop call.
Tow-in is the kind of scenario the page is built around.
Tow-in
CALLERI just got in an accident, my car is not drivable.
PHONEMACHINEI am sorry — first, is everyone okay, and where is the vehicle right now?
CALLEREveryone is fine, car is at the corner of 5th and Main, police are here.
PHONEMACHINEGot it — non-injury accident, vehicle non-drivable at 5th and Main. I can arrange a tow to our shop. What insurance carrier, and do you have a claim number yet?
The math
One captured tow-in covers the year.
Average collision repair runs $3k-$8k. DRP work is steady volume. Capturing one extra tow-in or estimate per month pays for the system many times over.
Guardrails for body shop
The AI uses the same PhoneMachine workflow with industry-specific safety and compliance boundaries.
DRP carrier rules
Approved language per carrier — Geico, USAA, State Farm each have specific intake requirements.
Pricing boundaries
AI captures damage and claim facts but does not commit to repair cost or total-loss outcome.
Call recording
Recording helps document insurance authorization and customer communication.
AI Receptionist
Starter
AI answers, records, and summarizes calls for one-person businesses.
$39/mo billed annually
Monthly option: $49/mo
Start free trial- 120 AI voice minutes / mo
What's included
- 1 business number + 2 users
- Inbound SMS inbox + outbound SMS (after carrier approval)
- Call recording + transcripts
- Browser video links
- 25 fax pages / mo
Best ValueMost popular
Business
The full AI phone system for growing teams.
$99/mo billed annually
Monthly option: $129/mo
Start free trial- 300 AI voice minutes / mo · 500 SMS / mo
What's included
- 5 users + 2 numbers included
- AI auto-learning + knowledge base
- API keys + webhooks
- Team chat + internal video
- Review collection + SMS keywords
Outbound Automation
Business Pro
Outbound automation for teams that run larger calling lists.
$239/mo billed annually
Monthly option: $299/mo
Start free trial- 600 AI voice minutes / mo · 1,000 SMS / mo
What's included
- Unlimited users + 2 numbers included
- Power Dial Contacts & Campaigns (voice + SMS)
- SMS drip automation
- Sentiment + predictive follow-up
- Voicemail drop
Enterprise
Enterprise
Custom — built for your team.
Custom
Contact Sales- Custom voice + SMS pool
What's included
- Custom users and numbers
- SSO, SCIM, audit logs
- Dedicated account manager + custom AI training
Body Shop setup
What the AI needs to know.
Accident triage+
Injury status first, then drivable status, then tow coordination — escalate any injury mention.
DRP carrier handling+
Geico, USAA, State Farm, Progressive, Allstate, Farmers — each DRP has its own intake and supplement language.
Estimate intake+
Vehicle year/make/model, damage location, drivable status, claim number, and rental needs.
Production status+
Use approved job notes only — do not invent ETAs. Create callback tasks for unknown status.
Never-say rules+
Do not quote repair pricing, do not promise total-loss outcome, and do not commit to specific completion date without checking production.
Research · 5 min
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Read articleStop sending body shop callers to voicemail.
Launch a 24/7 AI front desk with real phone, SMS, scripts, summaries, routing, and follow-up for auto body & collision repair.
Start free trial