AI phone system for towing and roadside assistance companies
AI phone system for towing and roadside assistance
Capture tow requests, roadside help, accident calls, impound questions, ETA requests, and after-hours dispatch details without tying up drivers.
Meet Your Towing AI Employee
PhoneMachine answers calls for towing and roadside, qualifies the request, captures the details, routes urgent work, and gives your team the clean next step.
What it handles for towing:
Tow requestCollect location, destination, vehicle, drivability, keys, and safety.
Roadside assistanceBattery, flat tire, lockout, fuel, winch-out, or jump-start details.
Accident towCapture police involvement, vehicle condition, location, and safety.
Impound questionsRoute policy questions and avoid disclosing private info without verification.
ETA requestsUse approved dispatch notes or create driver callback task.
Commercial/fleetCapture fleet account, unit, PO, location, and urgency.
Why towing teams choose PhoneMachine
Towing callers are stranded, stressed, and ready to buy. They need clear intake immediately.
Capture
Stranded caller
A driver on the shoulder needs immediate intake. The AI captures safety and location first.
Route
Driver interruption
Drivers cannot answer every ETA call. The AI creates dispatch tasks.
Follow up
Accident scene
Details need to be collected calmly and quickly.
Automate
Fleet revenue
Commercial accounts need unit and PO details captured accurately.
How it works
Answer, understand, route, follow up.
Towing caller reaches you
Use a PhoneMachine number or forward the line customers already call.
AI handles the front desk work
It follows your towing scripts, FAQs, escalation rules, and caller history.
The conversation becomes structured data
Transcript, summary, tags, urgency, contact updates, and next action are saved.
Your team gets a clean handoff
Call back, text, assign a task, route urgent work, or launch approved follow-up.
Towing call handling, built in
Every vertical page keeps the current PhoneMachine system, with the scripts, boundaries, and intake fields changed for towing and roadside.
Voice
Voice
Answers towing calls 24/7 and captures intent.
Text / SMS
Text / SMS
Sends links, reminders, confirmations, and follow-up replies with consent controls.
Outbound
Outbound
Runs approved callback and follow-up scripts without inventing promises.
Knowledge
Knowledge
Uses approved towing FAQs, policies, fields, and never-say rules.
Team handoff
Team handoff
Moves the conversation into your shared inbox with context and next steps.
Live call example
Hear the AI handle a towing call.
Tow request is the kind of scenario the page is built around.
Tow request
CALLERMy car broke down on the highway.
PHONEMACHINEI can help capture this quickly. Are you in a safe location, what is your exact location, and where does the vehicle need to go?
CALLERShoulder near exit 18.
PHONEMACHINEI will mark roadside safety and send the tow details.
Explainer
How PhoneMachine works for towing and roadside.
Use this walkthrough for the vertical-specific positioning, then test the same AI phone system live on the demo line.
The math
Roadside calls are immediate revenue.
One captured tow or fleet call can justify the system quickly.
Guardrails for towing
The AI uses the same PhoneMachine workflow with industry-specific safety and compliance boundaries.
Safety-first intake
Caller safety and exact location come before quote details.
Authorization guardrails
Vehicle lockout and impound questions require approved ownership or authorization checks.
ETA control
Use connected dispatch notes or create callback tasks.
AI Receptionist
Starter
AI answers, records, and summarizes calls for one-person businesses.
$39/mo billed annually
Monthly option: $49/mo
Start free trial- 120 AI voice minutes / mo
What's included
- 1 business number + 2 users
- Inbound SMS inbox + outbound SMS (after carrier approval)
- Call recording + transcripts
- Browser video links
- 25 fax pages / mo
Best ValueMost popular
Business
The full AI phone system for growing teams.
$99/mo billed annually
Monthly option: $129/mo
Start free trial- 300 AI voice minutes / mo · 500 SMS / mo
What's included
- 5 users + 2 numbers included
- AI auto-learning + knowledge base
- API keys + webhooks
- Team chat + internal video
- Review collection + SMS keywords
Outbound Automation
Business Pro
Outbound automation for teams that run larger calling lists.
$239/mo billed annually
Monthly option: $299/mo
Start free trial- 600 AI voice minutes / mo · 1,000 SMS / mo
What's included
- Unlimited users + 2 numbers included
- Power Dial Contacts & Campaigns (voice + SMS)
- SMS drip automation
- Sentiment + predictive follow-up
- Voicemail drop
Enterprise
Enterprise
Custom — built for your team.
Custom
Contact Sales- Custom voice + SMS pool
What's included
- Custom users and numbers
- SSO, SCIM, audit logs
- Dedicated account manager + custom AI training
Towing setup
What the AI needs to know.
Tow intake+
Exact location, destination, vehicle, keys, drivability, safety, payment/PO, and callback.
Roadside types+
Jump, tire, fuel, lockout, winch-out, accident tow, motorcycle, and heavy duty, with ownership or authorization checks for lockout work.
Safety rules+
Highway shoulder, traffic hazard, child/pet risk, accident injuries, and police involvement.
Impound guardrails+
Verify before disclosing details; route policy questions to staff.
Never-say rules+
Do not promise exact ETA, price, legal advice, or release status without connected dispatch notes.
Playbooks · 5 min
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Read article Research · 5 minMissed Call Statistics: What Unanswered Calls Really Cost Small Businesses
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Read articleStop sending towing callers to voicemail.
Launch a 24/7 AI front desk with real phone, SMS, scripts, summaries, routing, and follow-up for towing and roadside.
Start free trial